Archive for May, 2010

waterbed conditioner

Thursday, May 27th, 2010

Subject: New customer!

 Dear Paul,

 Just a note to say how much I am appreciating the waterbed. It’s done wonders for my stiff neck / back ache.

I received a reminder to buy waterbed conditioner – but don’t believe that I need it for another few months yet. Have you filed it in the wrong month?! And how often is one supposed to use the vinyl cleaner?

 I feel as though the waterbed has “settled” now, should I top it up with water? Could I put a strain on the foam sides on getting in and out!!

 Please send a brochure to : – Customer Details Removed –

 who is also genuinely interested in buying a new  waterbed…..


From: High and Dry

To: – Customer Details Removed –

Sent: Tuesday, April 28, 2009 4:54 PM

Subject: Re: New customer!

 Hello – Customer Details Removed –

 Glad to hear you’re loving your new waterbed 🙂 Always nice to get feed back from our customers.

 Please ignore the reminder letter for conditioner, sometimes the month reminder letters get printed during the end of a month rather than at the start so if a new customer has received a new bed during the start of the month it can show needing a reminder letter the same month and year it was fitted (if that makes sense). You should receive your first waterbed conditioner reminder letter approx 6 months from the time of fitting.

 It’s a good idea to purchase vinyl cleaner when you buy your first batch of waterbed conditioner. A few squirts of this over the mattress, then wipe off with a cloth, help to keep the vinyl mattress fresh, clean and supple during its lifespan. A bottle should last you a year or so. Obviously you can use it more if you want. It’s normally best to use it when you are washing the top cover or adding conditioner as this is when you have the top cover un-zipped.

 Yes your waterbedmattress will have settled by now, normally seven to ten days. There is no need to add water if you are feeling comfortable and are happy with the bed. We only top up mattress if customers feel they require more support / firmer mattress.. But if you are already feeling the benefit of the waterbed, then we’ve probable got the water levels spot on 🙂

 The waterbed you have  is the Sophie, and is the best softside waterbed available. The foam sides are designed to hinge when you get on and off and are robust, so you aren’t putting them under any strain. The foam sides of lower quality waterbeds will inevitably bow out as they are not deigned for people to sit on them.

Thanks for the recommendation, I will send – Customer Details Removed – a brochure today. 

Kind regards Paul

Adjustable Bed Handset

Thursday, May 27th, 2010

Dear Back Care Beds,

Customer Comments: Like more information on adjustable bed handset ie. How many motors, backup if there is a power cut

Description of adjustable Bed: Single Bed | Width: 3′ 6 | Frame: Fixed | Mattress Type: Reflex, Reflex Medium | No headboard | Extras: Delivery Only
Price Ex VAT: 449.00

Hi – Customer Details Removed –

Having spoken with – Customer Details Removed –, we have established that you would need the 4 Motor adjustable bed mechanism. This would add £200 to our standard 2 motor system giving full control to the legs / feet and back / neck sections.

The ideal mattress to give maximum support and pressure relief would be the Medium Memory foam mattress.

 The 4 motor adjustable bed system is only available in 3′ actually finishing at 3’1″.

Although our standard mechanisms come with battery backup the 4 motor does not unless you pay crazy money for a special handset with built in back up.

Honest opinion – you do not need a backup on this type of adjustable bed, because if the bed is in the raised position and a power cut occurs, the bed will remain in the same position.

 £599 Serena 5 part Adjustable Bed with memory foam mattress

£200 Upgrade to 4 motor system

£ 50.00  Delivery Only (Easy self assembly)

if installation required add £50

Any further questions please call 0800 074 9866

weight limit for your Serena adjustable beds

Thursday, May 13th, 2010

Enquiry  :  Hi could you tell me the weight limit for your Serena adjustable beds please.  Email would be preferable at this stage as I am disabled and don’t cope very well on the telephone.  Many thanks  – Customer Details Removed –


Hi  – Customer Details Removed –

There is no weight limit for the Serena adjustable bed, however at 18 stone it would be advisable to upgrade the design to incorporate two motors instead of one, also to upgrade the thickness and layout of the slats.

The additional cost of this is £170.

I hope this answers your initial enquiry.

To give maximum support the memory foam mattress is the best. Pocket sprung mattresses have obvious problems on adjustable beds. If you let me know what width adjustable bed you would like and your weight roughly, I would be able to recommend the most suitable grade of memory foam mattress for you.

If there is anything else you would like to know, please feel free to email.

Thank you for your enquiry.


Back Care Beds

0800 074 9866